IT Operations Engineer

Location: 3 days from the Warsaw office
Salary:160 pln/h -B2B

Key responsibilities:
Own the RCA process for production incidents -diagnose, resolve, and put preventive measures in place so issues don't recur 
Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents 
Deployment Execution: Design, implement, and maintain CI/CD pipelines using GitHub Actions and related tooling to automate build, test, security scanning, and deployment processes.
Environment Oversight: Keep Pre-Production and Production environments stable and aligned — not building them from scratch, but ensuring they behave as expected day to day 
Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team 
Cross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev 

Operational improvement: 
Identify recurring pain points and propose automation or tooling to reduce toil 
Improve observability coverage -dashboards, alerts, log queries -to catch issues faster 
Contribute to service continuity initiatives and disaster recovery drills 
 
Requirements:
8+ YOE, 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role
Proven track record of owning incidents end-to-end - from alert to RCA to prevention
2+ years working within an ITIL framework (incident, problem, change management)
Experience working in Agile delivery environments alongside development teams
Excellent English communication skills - able to explain technical issues clearly to both engineers and non-technical stakeholders, C1
 
Offer:
Multisport Card
Life insurance
Private healthcare
PowerYou platform