Service Desk Agent with Macedonian

Job Description:

The role provides a single point of contact for users, deals with the management of both routine and non-routine Incidents, Problems and Requests and is dedicated as a 1^st Line support for the reported Incidents.

Job Tasks:

• Provide a single point of contact for all users of the service and perform 1st line diagnosis and resolution 
• Ensure Incident records are kept up to date throughout the life of the Incident, documenting additional information as it becomes available, progress updates, user chases and any other actions taken towards resolution 
• Provide users with status reports on existing Incidents, ensuring the Incident record is updated accordingly 

Requirements:

• Good written and oral communication skills in English and Macedonian  
• Basic computer user knowledge (Microsoft Office)
• Problem-solving – understands and resolves basic problems 

Offer:

• Many development opportunities and access to modern technology
• Medicover
• Multisport Card
• Life Insurance

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.