Senior Application Support Specialist

Location: 100% remote work (Poland)


We are looking for a Senior Support Specialist to support business-critical applications in a global environment. You will coordinate incidents, service requests, escalations, and vendor activities while helping ensure service continuity and consistent service delivery. The role includes participation in a 24x7 support model, including on-call support outside standard business hours when required.


Responsibilities: 
•    Provide day-to-day application support
•    Coordinate issue resolution activities
•    Monitor service performance
•    Support operational improvements
•    Collaborate with global support, technology, vendors, and business teams
•    Drive timely issue resolution and ensure consistent service delivery


Requirements:
Must have:
•    Experience managing vendors and service delivery
•    Experience tracking SLA, KPI, and operational metrics
•    Knowledge of ITSM processes (Incident, Problem, Change, Service Request)
•    Experience coordinating service requests, escalations, and production issues
•    Experience working with cross-functional teams in a support environment
•    Familiarity with ServiceNow or similar service management tools
•    Very good English (minimum B2)

What will help you succeed:
•    Experience working with external vendors and service providers
•    Strong stakeholder management and communication skills
•    Ability to coordinate multiple teams in a global environment
•    Strong analytical and problem-solving skills
•    Proactive approach to service improvement
•    Ability to manage escalations and drive issue resolution

Nice to have:
•    ITIL Foundation certification
•    Experience supporting cloud-based applications and platforms
•    Understanding of Azure, DevOps, and application lifecycle processes
•    Experience in enterprise or managed service environments
•    Basic knowledge of .NET and/or React


Our offer:
•    MultiSport Plus
•    Group insurance
•    Medicover Premium

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.