Risk & Vulnerability Management Lead

Location: Remote work model with occasional visits to the client’s office in Katowice (approximately 3–4 days per month)
Availability: ASAP / within 1 month
Contract Type: B2B via Experis

About the Role:

We are seeking a seasoned Tier 3/4 Risk & Vulnerability Management expert to lead the build, operationalization, and delivery readiness of a next-generation Risk & Vulnerability Management service. This role is critical to ensuring the service is implementable, scalable, customer-ready, and operationally effective within a managed services environment.
Acting as a Delivery SME, you will work closely with Product Management, SOC teams, and Delivery teams to translate service concepts into standardized, executable, and scalable operations while bridging strategic objectives with day-to-day execution.

Responsibilities:

Service Design & Delivery Readiness

• Translate product and service requirements into operational designs, including processes, tooling integrations, and delivery models

• Define delivery frameworks, SLAs, KPIs, and reporting models aligned with scalable managed services execution

• Partner with Product Management to operationalize defined service capabilities, ensuring feasibility, consistency, supportability, and delivery readiness

• Define ownership models (RACI) and support audit and compliance requirements

• Account for OT-specific constraints where patching is not feasible and define appropriate risk management approaches

• Translate vulnerability data into business risk insights and executive-level decision support

Service Launch & Operationalization

• Lead service implementation and rollout activities from a delivery perspective

• Define and implement operational processes aligned with ITIL best practices where applicable

• Drive integration of vulnerability scanners, ITOM platforms, SIEM solutions, and ticketing systems

• Develop and maintain runbooks, playbooks, and standard operating procedures (SOPs)

• Ensure operational readiness across SOC and Delivery teams through training, knowledge transfer, and structured handoffs

• Drive standardization and repeatability of service delivery across multiple customers and environments

Stakeholder Collaboration

• Work closely with Product Management, which owns the service definition and roadmap

• Collaborate with SOC teams to ensure execution alignment and effective escalation models

• Partner with Delivery teams responsible for day-to-day service execution

• Serve as a Tier 3/4 technical escalation point for complex risk and vulnerability management scenarios

• Engage effectively with customer stakeholders, internal leadership, and cross-functional teams

Automation & Continuous Improvement

• Drive automation initiatives to improve delivery efficiency, scalability, and operational effectiveness

• Develop and enhance workflow automation capabilities

• Implement and improve risk prioritization logic and decision-making processes

• Create and optimize reporting capabilities and operational dashboards

• Identify opportunities to reduce manual effort and improve consistency across service delivery

• Promote an automation-first approach to service operations and continuous improvement

Requirements:

Experience

• 8+ years of hands-on experience in cybersecurity, vulnerability management, or risk management

• Proven experience operating at Tier 3/4 level, handling complex escalations and advanced technical scenarios

• Demonstrated track record of building and operationalizing managed security services with a strong delivery focus

Technical Expertise

• Strong hands-on experience with vulnerability management platforms such as Tenable, Qualys, Rapid7, or similar solutions

• Deep understanding of risk-based vulnerability prioritization methodologies, including CVSS, EPSS, and threat intelligence integration

• Solid understanding of SOC workflows, SIEM environments, and ITSM/ITOM platforms

• Experience with ServiceNow, particularly ITOM, SecOps, or Vulnerability Response modules, is highly preferred

Service Delivery & Operations

• Experience translating service requirements into operational processes, delivery models, runbooks, and procedures

• Strong knowledge of ITIL and service management principles

• Proven ability to deliver standardized, scalable, and repeatable managed services

Automation & Tools

• Experience with SOAR platforms and workflow automation solutions

• Ability to design and drive automation-first approaches that increase efficiency and reduce manual effort

Soft Skills

• Strong stakeholder engagement skills across Product Management, SOC, and Delivery teams

• Ability to operate as a Delivery SME, effectively bridging strategy and execution

• Excellent communication and collaboration skills

• Experience engaging customer stakeholders and internal leadership teams

• Strong problem-solving skills and the ability to operate effectively within complex enterprise environments

Preferred Certifications

• CISSP, CISM, or CISA, particularly in the areas of security governance and risk management

• GIAC certifications such as GSEC, GPEN, or GCIA

• Vendor-specific certifications related to Tenable, Qualys, ServiceNow, or similar technologies

Our Offer:

• Multisport card

• Private healthcare (Medicover)

• Access to an e learning platform

• Group life insurance