Service Desk Analyst with Dutch (K/M)

For our client we are looking for a candidate for the position of Service Desk Analyst with Dutch (K/M).

Your responsibilities:

• As a Service Desk analyst, you will act as a first and single point of contact for all IT related issues
• Dealing with incoming calls (Phone /Email/ Web and Chat) in a professional, courteous manner
• Correctly logging incidents/requests, categorizing and prioritizing, assigning them to the correct team (if not first time fix (FTF)) in line with the defined procedures
• Conducting full and through diagnostics with end users to enable first time fix
• Ensuring all incidents/requests are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Creating knowledge items for the desk in collaboration with L2 teams
• Managing end user escalations with the use of escalation management guidelines

Our requirements:

• Proficiency in Dutch and good English skills
• 1+ years experience as Service Desk Agent
• Microsoft Certification on Microsoft OS/O365 is nice to have
• Excellent interpersonal, communication and analytical skills
• Precision, reliability, dynamism and flexibility

Nice to have:

• ITIL4 Foundation certified
• Win 10 Certification

What we offer:

• Hybrid working model (2 days in the office from our Warsaw office, 3 days remote per week)
• Competitive salary with annual salary reviews
• Opportunity to use foreign languages and the newest technologies on a daily basis
• Indefinite period employment contract after probation period
• Access to MyBenefit platform where you can choose from a variety of benefits (sport, tourism, culture, recreation etc.)
• Sport's card (MultiSport)
• Private medical care for you and your family
• Private life insurance
• Access to wide range of learning & development platforms
• Discounted theatre tickets
• Work in a multicultural environment

The offer applies to permanent work.

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.