Associate Application Support Specialist

Location: min. 2 days per week from the Wroclaw office
Availability: ASAP / within 1 month
Rate: 45 - 50 PLN/h + VAT
Working Model: Working hours scheduled between 7:00 AM and 6:00 PM, 8-hour working day

About the role:

The Associate Application Support Specialist will be responsible for providing first-line support and assisting with the configuration and maintenance of Real Estate SaaS solutions, primarily Planon and Visitor applications. The role focuses on supporting end users, resolving day-to-day application issues, and ensuring smooth operation of business-critical applications.

Responsibilities:

• Provide first-line support for Planon and Visitor applications

• Troubleshoot and resolve user issues and service requests

• Monitor and manage support tickets

• Escalate complex issues to appropriate teams

• Support application configuration and day-to-day maintenance

Requirements:

• Fluency in English (written and spoken)

• Strong communication skills and a customer-centric approach

• Familiarity with troubleshooting and system navigation

Nice to Have:

• Previous experience in IT Support, Service Desk, Help Desk, or Application Support

• Experience with ServiceNow (SNOW) or similar ticketing tools

What We Offer:

• Multisport card

• Private healthcare

• Group life insurance

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.