Customer Support Specialist (with English)

Location: Kraków (hybrid model, 3 days per week from the office)
Employment Type: Employment Contract
Salary: 5,800 – 7,300 PLN gross/month
Working Hours: Choose your preferred schedule (UK or US support hours)

Join a brand-new team and grow with us

We are launching a new Customer Support team in Kraków and looking for people who enjoy working with others, solving problems, and delivering a great customer experience.

This is a unique opportunity to join a growing international technology organization at an exciting stage of expansion. You'll be part of building a new team from the ground up, working alongside colleagues from different countries, and supporting users of an innovative global software platform.

You don't need to be a highly technical expert. What matters most is your communication skills, willingness to learn, positive attitude, and ability to help people find solutions.

What will you do?

• Support customers via chat, email, and phone.
• Help users solve product-related questions and everyday challenges.
• Investigate issues and guide customers toward solutions.
• Manage customer requests and document interactions accurately.
• Work closely with colleagues from international teams.
• Share customer feedback and contribute ideas to improve processes and user experience.

Who are we looking for?

• Fluent English (minimum B2/C1).
• Experience in Customer Service, Customer Support, Technical Support, Hospitality, Retail, Operations, or another customer-facing role.
• Excellent communication and interpersonal skills.
• A proactive and problem-solving mindset.
• Ability to learn new tools and processes quickly.
• Strong organizational skills and attention to detail.

What do we offer?

• Opportunity to join a newly established team and have a real impact on its growth.
• Choice between UK and US-aligned working hours.
• International work environment and daily use of English.
• Comprehensive onboarding and training program.
• Career growth opportunities within a global organization.
• Supportive, people-first culture focused on collaboration and development.

• Benefits: Medicover Premium, MultiSport Plus, Group Insurance