Senior Logistics Analyst

Salary: 8,600 – 9,500 PLN gross/month (NEGOTIABLE)
Start date: January/February 2026
Duration: First contract for 6 months (with possible extension depending on project progress)
Work model: Hybrid, two days per week from the office (office at Powstańców Śląskich 9, Wrocław)
Type of cooperation: Temporary Employment Contract

Overview

We are looking for a System Support Specialist to provide ongoing operational support for users of the SAP TM / M3 system. This role involves monitoring system performance, resolving issues, analyzing user tickets, and collaborating with IT teams and external providers to ensure smooth operations. You will also prepare reports, support end users, and participate in process improvement initiatives.

Responsibilities

• Monitor the performance of the SAP TM system and resolve reported issues
• Analyze user tickets, set priorities, and ensure timely follow-up until closure
• Independently analyze issues and take corrective actions
• Collaborate with IT teams, distribution centers, or external providers to escalate and resolve complex issues
• Prepare, update, and analyze reports related to system performance, errors, and data quality within SAP TM
• Support end users by answering questions, explaining processes, and delivering short training sessions or instructions
• Document processes, solutions, and best practices related to SAP TM
• Actively participate in initiatives aimed at improving transport and system processes

Requirements

• Experience working with SAP TM (Transportation Management) or other SAP logistics modules (e.g., SAP MM)
• Knowledge of transportation and logistics processes
• Ability to diagnose and resolve system issues with an analytical approach
• Experience with ticket management tools (e.g., ServiceNow, Solution Manager, Jira)
• Ability to prepare reports and analyze data
• Strong communication skills and ability to collaborate effectively with end users and technical teams
• English proficiency sufficient for effective communication
• Accuracy, independence, and accountability in handling end-to-end ticket resolution
• Experience in system change testing (UAT) is a plus

Education

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Information Systems, or a related field
• Technical or analytical background is an advantage (e.g., Engineering, Data Analysis, or IT)

We offer

• MultiSport Plus
• Group insurance
• Medicover Premium
• Access to an e-learning platform

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.